DRAFT — NOT YET IN EFFECT. Placeholder structure only. Nothing on this page should be published until the courier account and packaging arrangements are actually in place — the storefront deliberately carries no delivery claims until then.
1. Where we deliver
[[TODO: Countries or regions served, and any destinations you will not ship to. For this product category, list restricted destinations explicitly.]]
2. Dispatch times
[[TODO: Order cut-off time, working days, and how long between order and dispatch. Distinguish dispatch from delivery — conflating the two causes most delivery complaints.]]
3. Delivery services and timescales
[[TODO: Each service offered, its cost, and its estimated transit time. Mark estimates as estimates, not guarantees, unless you are genuinely offering a guaranteed service.]]
4. Delivery charges
[[TODO: Charges per service, and any free-delivery threshold. This is the figure DESIGN.md’s trust-badge row needs — the storefront has no delivery claim anywhere until this is decided, and it should not be invented to fill the space.]]
5. Temperature-controlled shipping and storage
[[TODO: How temperature-sensitive items are packed, what the buyer must do on arrival, and how quickly. This interacts directly with the returns policy exclusions — keep the two consistent.]]
6. Tracking
[[TODO: Whether tracking is provided, when the buyer receives it, and where to track.]]
7. Missed deliveries and incorrect addresses
[[TODO: What happens to an undelivered parcel, how long the courier holds it, who pays for redelivery, and what you do if an address was entered incorrectly — including whether a temperature-sensitive item can be redelivered at all.]]
8. International orders, customs and import duties
[[TODO: State that the buyer is the importer of record and is responsible for duties, taxes and local import compliance, and what happens if a shipment is seized or refused entry. Relevant for this category and worth being explicit about.]]
9. Contacting us about a delivery
[[TODO: Link to the Contact page.]]